Refund Policy
Refund Policy – MAVIBE Last Updated: November 2025**
We want you to be fully satisfied with your purchase. This Return & Refund Policy explains how returns, exchanges, and refunds are handled.
- Eligibility for Returns To qualify for a return, the item must be:
In unused, original condition
In its original packaging
Free of damage, stains, or signs of use
Returned within 7–30 days of delivery (set your preferred timeframe)
Certain items cannot be returned:
Personal care items
Items on clearance
Digital products
Customized or made-to-order items
- How to Request a Return To initiate a return, contact us at: windark091@gmail.com
Include:
Order number
Reason for return
Photos (if item is damaged or defective)
We will provide return instructions and return address.
- Damaged or Defective Items If you receive a damaged or faulty item:
Contact us within 48 hours of delivery
Send photos or video proof
We will:
Replace the item, or
Issue a full refund
at no additional cost to you.
- Refund Processing Time Once we receive and inspect your return:
Approved refunds are issued within 3–10 business days
Refunds are made using the original payment method
Shipping costs are non-refundable, except for defective or wrong items.
- Exchanges Exchanges are available for:
Size issues
Product defects
Incorrect items delivered
Exchanges depend on stock availability.
- Non-Returnable Situations Returns will not be accepted if:
The item shows signs of use
The product is damaged due to misuse
The return request is made after the return window
Packaging or accessories are missing
- Return Shipping Costs Customers are responsible for return shipping costs (unless defective)
We recommend using a trackable shipping method
- Contact Information Questions about returns? Email: windark091@fmail.com